(The process of opening containers and checking the shipment of pangasius fish shipped back to Vietnam)

With proactive capacity and flexible response, in May, Headway quickly completed customs procedures for a return shipment of pangasius from Santos port, Brazil to Cat Lai port, Vietnam. This is a special frozen shipment, requiring timely and cost-optimized processing capacity at both shipping ports.

Proactive handling – optimizing turnaround time

As soon as the customer discovered a “packaging defect” in a shipment, Headway proactively warned and suggested immediate inspection of the shipments in transit. Thanks to that, another shipment with the same defect was promptly detected.

With fast processing speed, Headway rushed to book a ship within 1 week for the shipment returning from Brazil, 2 times faster than normal progress. This is the optimal time frame for an international return shipment, helping customers minimize container storage costs, refrigeration costs and the risk of quality loss during the implementation process.

In a short time, we quickly completed customs procedures, checked and consulted on return documents right from when the goods started turning around, ensuring a smooth customs clearance schedule, in compliance with legal regulations in Vietnam and the host country.

Real-world experience – Complete solution for frozen goods

With experience in handling many return shipments from markets such as the EU, US, Japan, Brazil..., Headway provides a full package of customs clearance services, including:

• Consult and provide appropriate information for customers according to each actual situation.
• Work directly with customs offices and quarantine agencies, fully complying with current regulations.
• Coordinate refrigerated containers and maintain strict temperature control throughout the journey.
• Monitor delivery progress, ensuring goods are not affected when turning around.
• Actively coordinate with relevant parties to shorten customs clearance time and minimize any additional costs.

(Container being picked up to prepare for port inspection)

Logistics expert for frozen seafood

In import and export activities, especially with frozen seafood, any deviation in time, temperature or quarantine can cause great losses in quality, cost and brand reputation.

With over 20 years of experience in the cold supply chain, Headway has accompanied many leading seafood exporting enterprises, contributing to promoting export growth and increasing economic value. We are proud to play an active role in raising the position of the Vietnamese seafood industry in the international market.